FAQ – Delivery

Q.
Do you deliver our order to us?

Ans.
If your total order amount is more than RM1,000.00, we will send your order to you free of charge. Whether it is local or out-station.

However, if less, then please come and collect your order from our shop. If you are located out-station or far from our shop, we can arrange to send by courier or lorry transport. We will let you know the courier or transport charges which depends on the total weight of your order.

By courier, we use Poslaju and we will use the rates that they charge us. We do not make a profit from the courier fees.

Please be informed that there is an additional 6% GST on top of the courier or transport charges.

FAQ – Buying

Q.
How do I buy from you?

Ans.
You can email to us your order and we will reply to you whether the product is available and how much is the total order.

Then you can come over to our shop to pick up the goods and make payment during collection. If you are located out-station, we can also add in the courier or transport charges. After you have made payment (by sending us the cheque or transfer online payment to our company bank account), we will send or deliver accordingly.

Q.
Can I come over and see your products first before buying?

Ans.
Yes, you are welcome to come to our shop to check (see and smell) on our products before buying. You can take the opportunity to ask us any question that you may have.

Q.
Do you charge GST?

Ans.
Yes and sorry that we have to charge 6% GST as required by the Government. We will issue full Tax Invoice for every order.

Q.
Do I always need to check with you on latest price and availability before buying?

Ans.
Yes, we encourage you to check with us by emailing to us to ask what is the latest price and whether the product that you want to order is available.

Even though, we keep stock of most of the products, but sometimes certain products moves quite fast and we can be out of stock. That’s why we always say stock is available but subject unsold.

Q.
What is your minimum order quantity?

Ans.
We offer different packing sizes for different products.

For Essential Oils, we offer from 0.25kg to 1.0kg.

For Carrier Oils, we offer from 0.9kg to 25.0kg.

For Fragrances and Plant Extracts, we offer from 1.0kg to 25.0kg.

For Miscellaneous Products, we offer from 1.0kg to 25.0kg.

Q.
I am just starting, can I buy in small quantity?

Ans.
Yes, you can buy in smaller quantity for certain products as follows:

– Essential Oils: 8gm (10ml) to 80gm (100ml).

– Carrier Oils (the more expensive ones): 0.1kg to 0.5kg.

For other Products, most of them are available in 1.0kg.

FAQ – General

Q.
Why can’t I see any price list?

Ans.
We do not have a price list here as our prices are always updated. Please request for our latest price list by emailing to us or calling us.

Q.
Do you have a product list?

Ans.
We do have a product list which is actually our price list. You can request for it by emailing to us or calling us.

Q.
Can I visit your shop?

Ans.
Yes, you can come over to our shop / office to check on our products. In fact we encourage you to do so to come and smell all the wonderful essential oils! But please let us know in advance before coming so that we can expect and be ready to serve you better.